# Create or edit an email template

Save the emails you send often as templates, with the donor's first name and your donation page link filled in for you.

Source: https://www.fundhero.com/help/create-or-edit-a-template/
Updated: 2026-10-20

Use the **Templates** page to write the emails you send to contacts again and again. Pick a template when you send an email from a contact's page, and FundHero fills in their first name and your donation page link. Creating your own templates with **New Template** is available on the Professional and Organization plans.

## Two kinds of template

Open **Templates** in the main navigation. The list on the left has two groups:

- **Fundhero Templates** are ready-made emails from FundHero.
- **Team Templates** are the ones your team has created.

Click any template to open it.

## Create a template

1. Click **Templates** in the main navigation.
2. Click **New Template**. On the Basic plan this button is locked and opens an upgrade message.
3. Fill in **Template Title**, **Subject Line** and **Template Body**. All three are required before **Save Template** turns on.
4. Click **Save Template**.

Your template now shows under **Team Templates**, and it's available to your whole team.

## Edit a template

1. Click **Templates**, then click the template you want to change.
2. Update the **Template Title**, **Subject Line** or **Template Body**.
3. Click **Save Template**. Click **Cancel** to leave without saving.

If you open a **Fundhero Template** and save it, you get your own copy under **Team Templates**. The original stays as it was.

If FundHero says "You have mulitple templates with the same name. Save anyway?", another template already has that title. Change the title, or confirm if you want both.

## Delete a template

Open one of your **Team Templates** and click **Delete Template**. Fundhero Templates can't be deleted.

## Merge tags

Type these in the **Subject Line** or **Template Body** and FundHero swaps in real details when you use the template:

| Tag | Replaced with |
|---|---|
| `{firstname}` | The contact's first name |
| `{donatelink}` | The link to your team's donation page, `https://secure.fundhero.com/<team>` |

Each tag is replaced where it first appears in the body, so use each one once.

## Use a template

Templates appear in the **Select Type** menu when you send an email from a contact's page. FundHero fills in the tags, you can change the text, and **Send** opens the email in your own email app. For the full steps, see the Activities topic article on sending an email.

Looking for ideas for what to write? FundHero has a library of ready-to-use [fundraising templates](https://www.fundhero.com/help/topics/fundraising-templates/).