# Glossary Plain-language definitions of the terms FundHero uses, from action and ask amount to tip and tag. Source: https://www.fundhero.com/help/glossary/ Updated: 2026-10-20 This glossary defines the words you'll see in the FundHero dashboard, listed alphabetically. ## Action A record of outreach to a contact, such as a phone call. You log one from a contact's page with **Add Interaction** > **Add Action**. Each action has a type (Call, Email, Meet, Mail, Text or Other) and a result (Complete, Left Message, Needs Followup, Call Back, Bad Info or Other). ## Ask amount The gift size you plan to ask a contact for. Each contact has an **Ask Amount**, and your fundraising goal is split into ask amounts, also called fundraising tiers. See [Set a fundraising goal](https://www.fundhero.com/help/set-a-fundraising-goal/). ## Donation page A web page where donors give to your team. Pages live at `https://secure.fundhero.com//` and use one of four templates: Focus, Story, Image or Event. ## Donor status A label for where a contact is in your fundraising process. The options are Prospect, Attempted Contact, Cultivation, Ready for Ask, Soft Pledge, Hard Pledge, Donor and Decline. ## Donor triangle A way of picturing your donor base: a few large donors at the top and many smaller donors at the bottom. FundHero's goal wizard builds one from your fundraising goal. ## Fee coverage An option on donation pages that lets donors add a bit extra to cover the processing fees on their gift. Donors see it as "Cover processing fees". It's on by default, and you can turn it off with **Disable Fee Coverage** in the page editor. Processing costs 2% FundHero platform fee plus Stripe's 2.9% + $0.30, which is 4.9% + $0.30 in total. ## Group A list of contacts that you organize yourself. Create one with **Add Group**, add people from the contact list with **Add/Remove Groups**, or turn a set of filters into a group with **Save as Group**. The Basic plan allows up to 3 groups. ## Interaction Anything you record on a contact's timeline. The **Add Interaction** menu on a contact's page offers **Send Email**, **Add Note**, **Add Action**, **Add Task**, **Add Pledge** and **Add Donation**. ## Payout Money that Stripe transfers from your donations to your bank account. Payouts go through the Stripe account you connected to your team. ## Pledge A promise of a gift that hasn't been received yet. You record one with **Add Pledge**. Pledges you're still waiting on count as outstanding, and appear as **Outstanding Pledges**. ## Smart group A list of contacts that FundHero keeps up to date for you, based on rules such as "donated in the last 12 months". The dashboard calls them **Smart Lists**. FundHero includes built-in smart groups, and you can build your own with **Add Smart Group**. ## Tag A label you can put on contacts and on donations. Tags let you filter your lists and reports. Manage them from the Contacts dropdown > **Tags**. Reports can be filtered with **Select Donation Tag**. ## Task A to-do tied to a contact, with a **Task Title**, a **Due Date** and an assigned user. Open tasks appear in **Outstanding Tasks** on your dashboard. ## Team Your FundHero account. A team has a team name, which appears in your donation page addresses, one or more users, and one subscription. A person can belong to several teams. ## Template The word has two meanings in FundHero. **Templates** in the top navigation holds email templates you can load when you send email to a contact. When you create a donation page, you also choose a page template: Focus, Story, Image or Event. ## Tip An amount a donor adds on top of their gift. On a donation page, the "Cover processing fees" option is a tip. It's shown separately from the donation amount, and results show it as **Total Tips**.