Team admins manage the FundHero subscription from Settings > Billing. Select Manage Billing to open Stripe’s billing portal. Teams on an older pricing plan email mail@fundhero.io instead.
This tab is about your FundHero subscription. It’s separate from the Stripe account that receives donations, which is under Settings > Stripe.
Manage your subscription
- Select the gear icon in the top right, then Settings.
- Open the Billing tab.
- Select Manage Billing. It opens the Stripe billing portal for your subscription.
For plan prices and limits, see Plans and free trial.
If your team is on an older plan
Teams on FundHero’s earlier billing system don’t see Manage Billing. The tab shows this note instead: "Your team is currently grandfathered into one of our old pricing plans… If you would like to upgrade to a new pricing plan or change your existing plan please email us at mail@fundhero.io."
On these plans the subscription follows the number of users. Inviting or removing a team member updates the subscription quantity.
If the tab is empty or you can’t change anything
Only team admins can use this tab. Other members see: "To make changes to your account, contact your team admin." If you need help, email mail@fundhero.io.