Refund a donation | Fundhero | Fundraising CRM Software

Refund a donation

How to ask for a refund on an online donation, and what happens to fees.

Updated

To refund an online donation, email mail@fundhero.io. FundHero doesn’t have a refund button in the dashboard. The original processing fee (4.9% + $0.30) is not refunded.

Request a refund

  1. Open the donation in FundHero, or the Donation Report or Payout Report, and note the donor’s name, the date and the amount. The Payout Report also shows the Charge Id, which helps us find the payment.
  2. Email mail@fundhero.io with those details and say you want the donation refunded.

What to expect

  • Fees: The 4.9% + $0.30 processing fee on the original donation isn’t returned. See Fees explained.
  • Reports: After the refund, the Payout Report shows Refunded as true for that donation, with the amount in Amount Refunded. Those columns are part of the report, and you can add them to a custom report.

Donors asking for a refund

If a donor asks you for a refund, ask them for the date and amount of the gift and follow the steps above. Monthly donors can stop future payments themselves. See Cancel a monthly donation.