After you donate through a FundHero page, you are emailed a receipt at the address you entered. It lists the organization, the date, the donation amount and the total charged to your card.
What the receipt shows
- A thank-you message from the organization. Organizations can customize this message.
- Reference: the organization’s name on FundHero
- Date: the day you gave
- Donation: the amount of your gift
- Fees Paid by Donor: the amount you added if you chose Cover processing fees
- Total: the total charged to your card, with the card brand and last four digits
- A link to view your Stripe receipt
The subject is "Your" followed by the organization’s name and "donation receipt". For a ticket order, it is "Your order receipt & tickets from" the organization’s name.
Monthly donors get a receipt with the same details each month. The subject is "Your monthly" plus the organization’s name and "receipt". It includes a link to manage or cancel your donation.
If you didn’t get a receipt
- Check your spam or promotions folder.
- Make sure you entered your email address correctly. Receipts go to the address you typed on the donation page.
- Email mail@fundhero.io with the organization’s name, the date and the amount.
Tax records
The receipt footer gives the organization’s contact address. Whether a gift is tax-deductible depends on the organization, and FundHero can’t advise on this, so ask the organization.